Refund & Cancellation Policy

1. Overview

AiHospitalERP is a subscription-based Software-as-a-Service (SaaS) platform. This Refund & Cancellation Policy applies to all paid subscriptions and should be read together with our Terms of Service.

2. Subscription Model

• Subscriptions are offered on recurring monthly or annual billing cycles.
• Your subscription renews automatically at the end of each billing cycle unless cancelled.
• A free 14-day trial is available so you can evaluate the platform before any charge.

3. Cancellation

• You may cancel your subscription at any time from your account dashboard or by contacting support.
• Upon cancellation, your account remains active until the end of the current paid billing period.
• After the billing period ends, your workspace is downgraded and access to paid features is disabled.
• You can export your data before your subscription lapses. See our Privacy Policy for data retention details.

4. Refund Eligibility

Because subscription fees are billed in advance for the upcoming period, they are generally non-refundable. However, we may issue a refund in the following cases:

• A duplicate or accidental charge caused by a billing error on our side.
• A verified failure of core platform functionality that we are unable to resolve within a reasonable time.
• A refund request for a newly started annual plan made within 7 days of the initial charge, provided the platform was not substantially used.

5. Non-Refundable Items

• Fees for billing periods that have already elapsed.
• One-time onboarding, data migration, training, or customization fees.
• Charges for add-ons or usage-based services already consumed.
• Renewals where cancellation was not made before the renewal date.

6. How to Request a Refund

To request a refund, email our billing team with your account details, invoice number, and the reason for the request:

• Email: aihospitalerp@gmail.com
• Include your registered hospital name and the email associated with the account.
• Our team will review your request and respond within 5 business days.

7. Refund Timeline

Once a refund is approved, it is processed to your original payment method. Depending on your bank or payment provider, it may take 7 to 14 business days for the amount to reflect in your account.

8. Contact Us

For any questions about cancellations or refunds, please reach out to us:

• Email: aihospitalerp@gmail.com
• Phone: +91 9168 08 1355
• Address: Pune, Maharashtra, India